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Return Policy

Returns Policy

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Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy.

Part 1 – Category, Return Window and Actions Possible

Category Returns Window, Actions Possible and Conditions
Furniture
Home: Pet Supplies & Rest of Home		 10 days - Refund or Replacement
• For products requiring installation, returns eligible only when installed by authorized personnel
• Troubleshooting may be done through online tools, phone, or in-person visit
• Only one replacement provided
Lifestyle Products
(Watches, Clothing, Footwear, Bags, Jewelry, etc.)		 10 days - Refund, Replacement or Exchange
Medicine
(Allopathy & Homeopathy)		 2 days - Refund
Home Items
(Home Improvement Tools, Household Items, Home décor, Furnishing)		 7 days - Refund or Replacement
Books, Sports, Exercise Equipment, Auto Accessories 7 days - Replacement only
• Free replacement for defective/damaged/wrong items
• Keep product intact with original packaging
Toys, Stationery, Musical Instruments 7 days - Replacement only
• Wind instruments are non-returnable due to hygiene reasons
Mobile & Electronics
(Selected brands)		 7 days - Replacement only
• Troubleshooting available
• Only one replacement provided
Premium Brands
(Apple, Samsung, OnePlus, etc.)		 7 Days - Service Center Replacement/Repair only
• Subject to brand warranty guidelines
• Contact authorized service centers
Large Appliances & Furniture 10 days - Replacement only
• Installation by authorized personnel required
• Troubleshooting available
No Questions Asked 10 days - Refund or Replacement
• Easy return requests subject to validation
• One-time replacement only
Refurbished Products 7 days - Replacement only

Part 2 - Returns Pick-Up and Processing

Pick-Up Conditions

  • Address Change: Only possible if pick-up service available at new address
  • Product Validation: Products checked during pick-up for:
Check Point Requirements
Correct Product IMEI/name/image/brand/serial number should match. MRP tag undetached and visible
Complete Product All accessories, freebies, and combos present
Unused Product Unused, unwashed, unsoiled. Quality check seals intact. Devices formatted and screen locks disabled
Undamaged Product No scratches, dents, tears or holes. All ports and panels intact
Undamaged Packaging Original packaging/box undamaged

Important: Field executive will refuse to accept return if any conditions are not met.

Part 3 - General Rules for Successful Return

  • If replacement not possible, refund will be provided
  • For missing/damaged accessories, replacement or eGV equivalent to accessory price
  • Open box deliveries: Spot refund for wrong/damaged products. No returns after acceptance except manufacturing defects
  • For installation products: Do not open packaging yourself
  • Furniture: Issues resolved by replacing faulty parts. Full replacement only if part replacement won't resolve issue
  • Spashal may restrict number of returns per order after evaluation

Return Policy - Hyperlocal

Category Returns Window and Actions
Fresh Products
(Fruits, Vegetables, Milk)		 1 Day Return - Refund
Fresh & Grocery
(Bread, Cheese, Meat, Pulses, Personal Care)		 3 Days Return - Refund
Books, Sports, Toys, Stationery, Home Utensils 7 Days Return
Keep product intact with original packaging
Mobile & Electronics
(Selected brands)		 7 Days Return - Refund Only
Troubleshooting available
Premium Brands 7 Days - Service Center Only
Home & Lifestyle 7-10 Days Return - Refund

Non-Returnable Hyperlocal Items: Diapers, bottle nipples, feminine hygiene products, condoms, toothbrushes, intimate wear, socks, etc.

Section 1 - Authorized Service Partner Locator

Apple & Beats
Locator: locate.apple.com
Support: support.apple.com
Samsung
Locator: samsung.com/in/support
Support: samsung.com/in/support
MI/Redmi/Xiaomi/POCO
Locator: miservicemanager.mi.com
Support: 1800 103 6286
OnePlus
Locator: oneplus.in/support
Pick-up: oneplus.in/support/repair
Realme
Locator: realme.com/in/support
Support: realme.com/in/support
LG
Locator: lg.com/in/support
Support: lg.com/in/support

Note: Complete brand list with service center locations and support contacts available in the full policy document.

Section 2 - Products That Can't Be Returned

Auto Accessories
Oils, Additives, Cleaners, Polish, Fluids
Baby Care
Diapers, Nipples, Breast Pumps, Wipes
Food & Nutrition
All edible products, Health Supplements
Personal Care
Cosmetics, Fragrances, Toiletries
Innerwear
Lingerie, Socks, Swimsuits
Health & Hygiene
Medical devices, Contact lenses, Feminine hygiene
Sexual Wellness
Condoms, Lubricants, Pregnancy kits
Electronics Media
Software, Movies, Music, Screen guards

Important: This is a summarized list. Always check the product page for specific return eligibility as policies may vary by seller and product condition.