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SPASHAL TECHNOLOGY PRIVATE LIMITED SPASHAL TECHNOLOGY PRIVATE LIMITED
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Refund Policy

Refund Timeframes

Available Refund Method Refund Time-frame (FBA Orders) Refund Time-frame (Seller-Fulfilled Orders)
Prepaid Orders
Spashal Wallet Balance* Up to 4 hours Up to 4 hours
Credit Card/Debit Card Up to 5 Working Days Up to 5 Working Days
Net Banking Account Up to 5 Working Days Up to 5 Working Days
UPI Linked Bank Account Up to 5 Working Days Up to 5 Working Days
Pay on Delivery Orders
NEFT to Bank Account Up to 5 Working Days Up to 5 Working Days
Spashal Wallet Balance* Up to 4 hours Up to 4 hours
Paper Cheque Up to 10 Working Days Up to 10 Working Days

*Spashal Wallet balance is a sum of all balances associated with Spashal Gift Cards in your Spashal.in account. Spashal Wallet are issued by SPASHAL TECHNOLOGY PRIVATE LIMITED under the brand name of Spashal and are subject to the Spashal Wallet Terms and Conditions.

Important: If the standard time-frame as mentioned in the above table has expired and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information. Refunds will not be processed in cash. Refunds can be processed via paper cheque only in exceptional cases.

Note for International Customers: International customers would need to reach out to our Customer Service team to get refunds for their purchase. The refund would be made to the original payment method/instrument used to make the initial purchase.

Seller-Fulfilled Orders

  • For damaged/defective items, the seller will issue a refund if the item cannot be repaired or replaced.
  • In any case where a refund is required, the seller(s) need to authorize that refund.
  • Spashal.in can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item.
  • Once the seller notifies us of the receipt of the return item, the above refund time period will apply for processing refunds.

Refund for Pay on Delivery Orders

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Spashal account (as Spashal Wallet balance).

How to Add Bank Account for Refund

Through Mobile App:

  • Go to Orders
  • Click on the order you want to return
  • Select Return or Replace items option
  • Select 'Refund to your bank account'
  • Select 'Choose a bank account'
  • Select 'Add a new bank account', and enter your bank account details

Through Website:

  • Go to Orders
  • Click on the order you want to return
  • Select Return or Replacement items option
  • Select 'Refund to your bank account'
  • Select 'Choose a bank account'
  • Select 'Add a new bank account', and enter your bank account details

Important: Refunds cannot be processed to third-party accounts. The name on your Spashal account should match with the name of the bank account holder.

Paper Cheque Clearing

All cheque refunds will be in form of "at par" Deutsche Bank or Other Bank cheques. All Deutsche Bank or Other Bank cheques are cleared locally in the following cities:

Noida
Pune

Cheque Presentation Instructions

  • If you plan to present the cheque in person in any other city, ensure that your beneficiary bank sends the cheque for outstation clearing.
  • If you are dropping the cheque in a clearance box in any of the above cities, use the box marked Local Cheques.
  • If you are dropping the cheque in a clearance box in any other city, use the box marked Outstation Cheques.

Warning: Failing to follow the above instructions might result in the cheque not being processed and a penalty being levied by the bank.

Note: Once a cheque is issued, Spashal will send you an e-mail with the tracking details of the refund cheque within 4 business days from the date of refund.

Shipping Cost Refunds

  • For Fulfilled by Spashal items, return shipping costs of up to Rs. 100 will be refunded.
  • The cost of gift-wrapping will also be refunded, if any.
  • All such refunds will be issued through cheques.

Note for Large Items: If you incur return shipping charges over Rs.100 for returning large and heavy items, you can contact us for an additional refund. For refund of such additional charges, proof of payment, like a courier receipt needs to be submitted.

Note for Seller-Fulfilled Items: If you're returning a Seller-Fulfilled item, you can request the seller to reimburse the return shipping charges you incurred. In such cases, a seller might ask you to provide the courier receipt.

Important: The seller will not refund the shipping cost incurred in case of remorse returns.